CONTACT CENTRE
We care for your customers…
Our fully PCI-compliant, cloud-based contact centre provides a seamless extension of your business, allowing your customers to connect with knowledgeable, professional ticket sales agents. Included as part of our fully managed service, or as a standalone service using your own ticketing system, our team ensures a consistent and reliable experience your yourself and your customers.
Why Choose Our Contact Centre?
From handling inquiries to managing complex bookings, our team is here to enhance your customer interactions while allowing you to focus on other aspects of your business.
Open 7 Days a Week
We’re available every day to support your customers, ensuring no inquiry goes unanswered.
Omni-Channel Support
We provide a holistic approach to customer service, managing communication across voice calls, live chat and email channels
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Rooted in Arts and Culture
As part of Lowry, we are deeply embedded in the arts and cultural sector. Our team are passionate about theatre and live events and this is reflected in the service we deliver.
Ticketing Systems
We can work with any ticketing systems and currently support Tessitura, Spektrix, Unify, Secutix & NLiven.
Comprehensive Support
Our team specialises in handling ticket sales, group bookings, and access lines with precision and care. Scripts can be tailored with reference to your brand.
Technology and Compliance
Using state-of-the-art, cloud-based systems, we deliver fast, efficient service. We are fully PCI and GDPR compliant.
QuayDesign
QuayDesign are specialists in design for the arts and cultural sector. With almost 25 years’ experience delivering high quality design for the Lowry and QuayTickets customers QuayDesign could be the perfect solution to your design needs.