Effective Ticketing Solutions

With leading industry and venue knowledge Quaytickets will be able to offer you the perfect solution for any ticketing need.

Professional Contact Centre

Our contact centre is based at the award winning Lowry Theatre in MediaCityUK, Salford, our staff are passionate about arts and entertainment.

Alternative Allocations

With over 200,000 active subscribers on our database why not offer an allocation to a ticketing site with unique users.

STAR Power

Quaytickets is a primary ticket agent and full member of S.T.A.R - Secure Tickets from Authorised Retailers.

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Efficient Dispatch

Quaytickets offers a wide range of dispatch solutions - you don’t even have to sell your tickets via us. Contact us for a quote.

Contact Us

Quaytickets is the winner of the STAR / SOBOM Awards 2019 - Thank You!

Our fantastic team at The Lowry and Quaytickets have been awarded the Outstanding Customer Service Award 2019 by the Society of Ticket Agents and Retailers as voted for by YOU, our customers - we are so delighted and honoured! A huge thanks to all our customers, the team and to our many distinguished clients and partners throughout the live entertainment industry.

 

About Us

Quaytickets is a primary ticket agency based at The Lowry - Salford Quays. Our team provide a full range of ticketing services for clients throughout the UK. Whether you have an allocation of tickets to sell, are looking for an exclusive ticketing partner, contact centre services, a full outsourcing service, pop up box offices or ticket fulfilment, Quaytickets offers you a holistic solution.

Quaytickets Services

Multi Capability

At Quaytickets we understand ticketing from the point of view of a service provider delivering services for over 50 clients throughout the UK and also as a provider of services to our own venue The Lowry with its 3 theatres, galleries and programme of educational workshops. Our Lowry based state of the art contact centre is based opposite MediaCityUK at the heart of a creative and commercial hub allowing us to attract staff looking for careers in entertainment venues and this commitment and enthusiasm is reflected in the level of service and customer experience we provide.

Our clients include NIMAX Theatres, Nederlander Group, Somerset House, Brighton and Hove Albion Football Club, Leeds Grand Theatre, The Criterion Theatre, Regents Park Open Air Theatre, Stockport Plaza Theatre, East Lancashire Railway, Bolton City Council, Manchester Jazz Festival, Gandey’s Circus, The Lady Boys of Bangkok and ATG Theatres.

  • West End Venues
  • Sporting Venues
  • Arts and Gallery Venues
  • Festivals
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Our Services

Managed System, Ticketing Partnership, Allocations, Onsite Box Office, Contact Centre, Secure Dispatch

Managed System

Quaytickets offers a comprehensive ticketing purchasing application, our clients have access to industry leading software to manage sales, customer care and CRM. We offer a complete managed service which includes set up of the purchasing application, continued technical support, marketing support, CRM & customer support, contact centre solutions and secure dispatch.

Ticketing Partnership

We offer ticketing partnerships to a wide range of events including festivals, exhibitions and shows as well as a variety of venues. Our ticketing partnership is designed to support our clients as an exclusive option.

Allocations

With over 200,000+ subscribers to the Quaytickets website and social media outlets we can market to a wide audience. We are able to promote allocations on our website for multiple venues, artists and promoters across numerous genres. The Quaytickets website has easy to navigate tabs with specified interests

Onsite Box Office

Whether this be a temporary or permanent box office Quaytickets is able to provide support. Our cloud based application is accessible from any device with Wi-Fi giving you the flexibility to set your own sales space anywhere.

The support we offer is flexible and scalable, we can provide staff for events that require a temporary team. If you venues has permanent facilities then we can provide remote support from a full set & support team based in The Lowry.

Contact Centre

The call centre has the capacity to handle over 1,000,000 calls per year and we use a staff intranet to ensure all information required by the telephone agents is easily accessible and where possible we encourage clients to host an event briefing with the call centre team or facilitate a site visit.

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Secure Dispatch

With a full suite of printers and dedicated staff members Quaytickets can offer secure and speedy dispatch. Our dispatch option can be part of the managed system or as a standalone service.

Features

Account Management / Setup & Support, Marketing (e-marketing, Social and Facebook sales), Website Integration (White Label, Responsive Sites).

1

ACCOUNT MANAGEMENT / SETUP AND SUPPORT

Once you sign with Quaytickets you’re safe in the knowledge that you have a full team supporting you and your customers every need, you will be assigned an account manager who will offer support and help grow your event. With the set up and support team you’ll also have access from the start a dedicated line open from 9:00 - 20:00. This team are able to answer an array of queries to make sure your customers continue to have an excellent service.

2

MARKETING
E-marketing, Social, Facebook sales

Our clients are offered a full support network from the Lowry marketing department while marketing their events. We allow our clients to take advantage of the knowledge and expertise drawn from managing our own venue.

As part of the package we can set up reports showcasing customer information and trends of booking these can be set to run automatically or ad-hoc depending on the information you’d like to receive.

Weekly newsletters, spotlight emails and promotions can be produced and distributed to our customer database.

3

WEBSITE INTEGRATION
White Label, Responsive Sites

With our white label and responsive site design team we are able to produce professional microsites which offer a continuity and slick customer journey. This is offered to all clients free of charge who are anticipating to sell over 10,000 tickets.

Our Clients

Quaytickets is very proud of the range of clients that we work with, below is a small example of the variety of venues and events we have sold for past and present.

The Criterion Theatre, London

Contact Centre

Charlton Athletic, London

Contact Centre

Avon Valley Railway

Ticketing / Box Office

Mattel, London

Online / Ticketing / Contact Centre

The Royal Exchange Theatre, Manchester

Ticketing

Manchester International Festival

Ticketing / Box Office

East Lancashire Railway, Bury

Ticketing / Box Office

Lancashire County Cricket Club, Old Trafford

Ticketing / Box Office

Manchester City Council

Ticketing / Box Office

Ambassador Theatre Group

Contact Centre

EventCity, Manchester

Contact Centre

Bridge Theatre, London

Contact Centre

Dominion Theatre, London

Contact Centre

Gandey World Class Productions (The LadyBoys of Bangkok / Gandey's Thrill Circus)

Ticketing / Box Office

Manchester Arena

Contact Centre

The Edge, Wigan

Ticketing / Box Office

Brighton Football Club

Contact Centre

The Lowry, Salford

Ticketing / Box Office / Contact Centre

Nimax Theatres (Palace, Lyric, Apollo, Garrick, Vaudeville & Duchess theatres, London

Contact Centre

The Plaza, Stockport

Ticketing / Box Office

Somerset House, London

Contact Centre

Bolton Council

Ticketing / Box Office / Contact Centre

Aston Villa Football Club, Birmingham

Contact Centre

Storyhouse, Chester

Contact Centre

Winter Wonderland Manchester

Tammy Silcock - Owner of Kingpin Events

We initially engaged Quaytickets with a three year deal to provide ticketing services for Winter Wonderland 2013 – 2017. From the start of our working relationship Quaytickets provided valuable advice in relation to our event set up and demonstrated real understanding of our events requirements. Management of our account has been excellent and the set up and support team respond quickly and efficiently to any and all requests made of them. Their onsite delivery of ticket sales and scanning deserves special mention with ticket sales and collections being efficiently managed and 4,000 people being scanned into our venue in just 30 minutes. Staff are well briefed and customer care is of the highest standard. Our business has thrived working with Quaytickets and we have renewed our contract for a further three years. I have no hesitation at all in recommending their services.

Brighton & Hove Albion FC

Brian Kearney - Ticketing Systems Manager

We have been delighted to have Quaytickets as our ticketing partner since summer 2015. From the moment of our first discussions, Quaytickets management were able to demonstrate their understanding of our business needs, and their commitment to the relationship they have with clients. The implementation of the required systems and processes was handled smoothly and efficiently, and their service has offered immediate benefits to us. Thanks to our partnership we have been able to offer increased opening hours to our customers and ultimately sell more tickets, whilst maintaining the high level of customer service our supporters expect.

Manchester International Festival

Cathy Gallagher - Marketing Director, Manchester International Festival

Manchester International Festival has worked with Quaytickets on four biennial Festivals (MIF09, MIF11, MIF13, MIF17) before taking the ticketing in-house. Our ticketing requirements differed each Festival and Quaytickets took time to understand our needs and help evolve the ticketing operation. I have always found them to be supportive and flexible - qualities that were essential to the success of each Festival. Their staff were helpful, quick and did identify with us a partner - not just a client. In MIF13 there were many “found” venues with no seating plans or venue layouts. Quaytickets worked to support us through this and then delivered onsite box offices and scanned large numbers of customers into our high profile events. When problems or challenges arose, they listened and were quick to find solutions. Quaytickets also handled our membership scheme, delivering a priority sales period as one of the membership benefits. In short, the team at Quaytickets were great to work with and delivered a professional and flexible service that worked hard to respond to changing demands of the Festival.

Leeds City Council

Craig Shackleton - Principal Events Officer

Quaytickets have been accommodating and professional at all times and I would not hesitate in recommending them as a ticketing partner for both their advance ticket sales services and certainly with regards their onsite box office provision and management services.

Manchester Pride

Darren Adams - Deputy Chief Executive

Manchester Pride engaged Quaytickets to deliver the Big Weekend in 2013 and subsequently they have been taken on to deliver the next two years of the festival. As well as the Big Weekend, Quaytickets will also be selling other events for us throughout the year. Quaytickets were a real partner for us to work with and nothing was too much trouble form the white label site and e-communications through to the onsite staff during the weekend itself. Quaytickets scanned more than 35,000 people into the event over four days and delivered training to some of our partners so that they could also support the wrist band exchanges on site. The team at Quaytickets are incredible flexible and the ticketing system has allowed us to increase both our donations and ancillary sales. We would definitely recommend Quaytickets as a ticketing partner because they have totally engaged with our organisation and look to support our ticketing offer at every opportunity.

East Lancashire Railway

Richard Barnett - Commercial Manager

Quaytickets have been fantastic to work with, from the initial meeting right through to training our staff. Quaytickets have been offering valued support, enthusiasm and expertise throughout, resulting in incredible ticket sales and record-breaking attendances at some of our key events.

Manchester Children's Book Festival

James Draper - Manager: The Manchester Writing School

Quaytickets provided a full ticketing service for both the 2012 and the 2014 festival. Quaytickets built a white label site for us and worked to help us maximise our revenue opportunities through add-ons, bundles and membership. Their attention to detail and support throughout the contract has been second to none and we are thrilled to be working with Quaytickets - they are a dream!

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WORK WITH US

If you think Quaytickets can help promote your event please select an enquiry form below so that we can send over a proposal.

  • Exclusive Partnership
  • COMPLETE MANAGED SERVICE
  • INTEGRATED BOOKING SYSTEM
  • PRINTING & DISPATCH
  • SET UP & SUPPORT TEAM
  • CONTACT CENTRE SERVICES
  • MARKETING ASSISTANCE
  • WEBSITE LISTING
  • MICROSITE
    (optional)
  • Contact Centre
     
  • 50 SEAT CONTACT CENTRE
  • 9AM - 9PM, 7 DAYS A WEEK
  • SCRIPTED CALL CENTRE AGENTS
  • PROFESSIONAL VENUE BASED STAFF
  • QUAYTICKETS GENERAL LINE
  • EXCLUSIVE BRANDED LINES
    (optional)
  • Allocation
    /Listing
  • ACCESS TO 200,000 SUBSCRIBERS
  • NEWSLETTER FEATURES
  • LISTING ON QUAYTICKETS WEBSITE
  • ACCOUNT MANAGERS
  • AFFILIATE NETWORKS
  • Dispatch
     
  • SECURE DISTRIBUTION
  • SECURE STOCK STORAGE
  • ACCURATE FULFILMENT

Affiliate Programme

Who we work with

Quaytickets hosts a full range of ticketed events, a list of tickets we currently have on sale can be found at www.quaytickets.com

How does it work?

Quaytickets affiliate scheme allows you to link to our site and receive a commission for all ticket sale generated from your referral. There are two options you can link directly to our home page, or direct guests to specific events. We are able to track this referral via a XML feed and if the guest makes a purchase we are able to pay a commission.

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Get in Touch

Would you like to know more about any of our services? Please fill in the enquiry form below and we'll get back to you as soon as we can.

Contact Info

Quaytickets
The Lowry, Pier 8
Salford Quays
M50 3AZ
P: 0161 876 2015

Would you like to know more about any of our services? Please fill in our enquiry form and we'll get back to you as soon as we can.

This contact form is primarily for business enquiries. For customer enquiries please email info@quaytickets.com, or call our contact center on 0161 876 2015.

*Will we endeavour to respond to your email within 10 working days, within normal office opening times.