FULLY MANAGED SERVICE

Freeing up your time by taking care of your ticketing, with precision you can trust

Included in this package:

SETUP AND SUPPORT

Our dedicated team will handle all the intricate ticketing tasks, including event creation, seating arrangements, and comprehensive reporting. With our seamless service, your event can go live without requiring your direct access to the system, allowing you to focus on what you do best – providing unforgettable events. Our Set up and Support team will provide:

  • Ticketing microsite, to mirror your event branding
  • Event setup and on-going management
  • Accurate seating plans to match your venue allowing customers to have true visualisation of the tickets they’re booking
  • Bespoke and automated reports giving you the data you need, when you need it
  • Box office system access and full training and support (if required)
  • Creation of Promotional offers and discount codes
  • Customised online booking journeys allowing for donation prompts, add-ons and upsells, collection of additional customer information such as dietary requirements and access needs
  • Payment Solutions (Google & Apple Pay, PayPal, Pay in 3 and payment plans)
  • EPOS solution – to run on touchscreen PCs

Contact Centre and omni-channel services

Gain full access to our fully PCI-compliant, cloud-based contact centre providing a seamless extension of your business, allowing your customers to connect with knowledgeable, professional ticket sales agents. Our team ensures a consistent and reliable experience for you and your customers, including:

  • 7-day-a-week Contact Centre based in Salford Quays
  • Omni-Channel Customer Service, includes email and live chat
  • Dedicated access and group lines
  • Cutting edge cloud based telephone technology from 8×8
  • Assistance with outbound comms including refunds and exchanges

Comprehensive Marketing Services

You’ll also have full access to our suite of marketing tools and team to help your event reach its audience, including:

  • Inclusion in regular email newsletters to our database of subscribers
  • Social media promotion
  • Targeted Solus emails
  • Post event surveys
  • Google Analytics Reports to gain insights on performance and engagement
  • Events distributed through our network of affiliate partners