MEET THE TEAM
Keith Kelly
Head of Ticketing and QuayTickets
As Head of QuayTickets Keith leads a team of over 60 ticketing professionals working across ticketing systems, customer and client services and the development of new services and business opportunities.
Laura Thompson
Customer Success Manager
As Customer Success Manager at QuayTickets Laura is responsible for co-ordinating the delivery of all client services across our diverse client base, ensuring they achieve maximum success with QuayTickets.
Peter Monks
Business Development Manager
Peter is your first point of contact at QuayTickets, where he specialises in discussing our tailored ticketing solutions. As the Business Development Manager, he is committed to helping clients find the best options for their events and ensuring a seamless and positive experience
It wouldn’t be possible to deliver the exceptional service without the expertise of the following teams. Meet the talented teams that make this all possible!
Ticketing Systems Managers
Pete & Matty are the backbone of our Unify ticketing system, handling everything from deploying new features to providing comprehensive system and hardware support along with their dedicated team of Event Set Up Agents and Specialists, Helen, Ed & Heather offering front line system support, building and managing events, seat plans, price charts, and reports. They’re committed to ensuring everything runs seamlessly for our Fully Managed and Software as a Service clients.
Ticketing Management Team
Owen, James, Katherine and Angela oversee the day-to-day operations of our contact centre, with a focus on efficient service and a customer-first approach, this team makes sure our clients and customers are always in good hands. Along with their team of passionate Ticket Sales Agents and Customer Care Agents, deeply routed in the Arts and Entertainment sector, ensuring that every customer has a smooth and positive experience.
CRM and Digital Team
Zara, Menna, Katie and Izzy are dedicated to driving sales and enhancing customer engagement through tailored marketing strategies. They craft and deliver regular newsletters, solus emails, and bespoke marketing plans. With a focus on personalized outreach and innovative digital solutions, this team helps our Fully Managed clients achieve their sales goals while fostering lasting relationships with their customers.