Customer Support

We provide a holistic approach to customer service, managing communication not only across voice call but live chat and email channels too. We’ll work alongside you to ensure we’re providing your customers with the care and attention you would yourselves and keeping them up to date with all your venue information and policies.

Our customers care team offer:

Four people sat taking calls in a contact centre

Contact centre & Sales Team

Gain full access to our fully PCI-compliant, cloud-based contact centre providing a seamless extension of your business, allowing your customers to connect with knowledgeable, professional ticket sales agents. Our team ensures a consistent and reliable experience for you and your customers,
Including:

  • Cloud based telephone technology from 8×8
  • 7-day-a-week Contact Centre
  • Dedicated access and group lines
  • Post call surveys

Customer Care

  • Emails and live chat monitored 5 days a week
  • Group bookings and reservations
  • Access registration administration

After Sales Support

  • Refunds and exchanges
  • Outbound communications in the event of a cancellation or reschedule