Our Story
Since Lowry opened in 2000, our team has successfully managed ticketing operations for the three Lowry theatre spaces, galleries and workshops, selling over 600,000 tickets each year. As a new venue we quickly built a reputation for efficiency and reliability in ticketing.
In 2005, our expertise caught the attention of our neighbours, Lancashire County Cricket Club, who approached us to assist with ticketing for day 5 of the iconic 2005 Ashes series. In a remarkably short time, we launched a new customer facing website “QuayTickets” and created ringfenced lines in our customer contact centre showcasing our ability to deliver for high-demand, high-profile events. England went on to win that Ashes series on day 4 but we knew we had identified a huge opportunity to share our services and expertise with other organisations for mutual benefit and QuayTickets was born.
We recognised a common challenge: many events and venues with diverse programmes and large audiences lacked the foundations for efficient, seamless and scalable ticketing. QuayTickets stepped in to fill this gap. Backed by extensive industry knowledge, state-of-the-art infrastructure, and a team of passionate ticketing professionals, we began a journey of organic growth. Our first client, Stockport Plaza, joined us in 2006 and remains with us to this day – a testament to our dedication and results.
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Our History
2005
QuayTickets is founded and our first logo is created, marking the start of our journey.
2006
We welcome our first client, Stockport Plaza, who remains a valued partner to this day.
2019
Awarded the S.T.A.R Outstanding Customer Service Award, recognising our commitment to exceptional service.
2021
Winner of the Outstanding Ticket Office Award at INTIX, celebrating excellence in ticketing operations.
2022
We exhibit at the Ticketing Professionals Conference for the first time — a huge success and the start of our continued presence at the event.
2023
QuayTickets undergoes its first major rebrand, reflecting advancements in technology and a refreshed, modern identity.
2024
We become a Heritage Railway Association (HRA) Partner, strengthening our support for the heritage railway sector.
2026
A subtle rebrand sees the return of our classic QuayTickets blue, reconnecting with our roots at the Quays and blending the old with the new.
