What is STAR?

STAR operates within guidelines supported by, amongst others, VisitBritain, London & Partners and the Society of London Theatre.

As well as working with government and other bodies for the benefit both of consumers and the ticketing industry, STAR offers general advice and information on ticket buying and provides a dispute resolution service for customers who have an unresolved problem with their purchase from a STAR member.

In recent years STAR has been at the forefront of cross-industry initiatives to improve consumer confidence and make ticket buying safer, working with the Office of Fair Trading and the Department for Culture, Media and Sport on ways of combating ticket fraud and mis-selling and on the introduction of Model Terms and Conditions of Sale.

Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.

Customers buying from a STAR member benefit from

• A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers
• The STAR assurance on standards of service and information from members
• Clear information about where and how to buy entertainment tickets
• An independent dispute resolution service

For more information, visit the STAR website here: www.star.org.uk