Contact Centre

The call centre has the capacity to handle over 1,000,000 calls per year and we use a staff intranet to ensure all information required by the telephone agents is easily accessible and where possible we encourage clients to host an event briefing with the call centre team or facilitate a site visit.

Quaytickets provides:

  • Highly trained staff
  • Scripted call answering and branded sales pitch
  • Detailed statistics for marketing feedback
  • Advanced operator knowledge of all events
  • Up-selling opportunities
  • Robust Disaster Management systems in place with UPS and data backup

The box office opening hours are Monday to Saturday, 9am till 10pm and Sunday 10am till 8pm.

Quaytickets can supply 0843/0844 numbers that are dedicated to event or venue. We can then provide reports on calls into these numbers which will give an indication of the success of a particular piece of marketing. The 08 numbers are national rates and the calls will be answered by our professional team who will handle any requirements with fast and friendly customer care and a loyalty to your brand.

Get in Touch

Would you like to know more about any of our services? Please fill in the enquiry form below and we'll get back to you as soon as we can.

Contact Info

Quaytickets
The Lowry, Pier 8
Salford Quays
M50 3AZ
P: 0843 208 0500

Would you like to know more about any of our services? Please fill in our enquiry form and we'll get back to you as soon as we can.